Our Return and Refund Policy

If you need assistance in choosing the Water Filter System, or replacement cartridge thats right for you, please contact our helpful staff on 1300 131 077. Or forward your contact phone number by email, and we will promptly return your call. Email admin@filter-water.com.au

We will exchange or refund if the product you have purchased is incorrect. We do have a restocking and handling fee of $15.00.

Please choose carefully as we do not refund when the customer changes their mind.

We do offer the manufacturers warranty for all products purchased. Please see product description for details of each product warranty.

We will exchange an item if it has not been received in proper working order.

We do guarentee that Goods in transit will be received in New and Proper condition.